If you are using ChronoTrack Live for registration, you will receive a weekly check from ChronoTrack for all registration and merchandise revenue due to you. This check is typically mailed every Friday unless it falls on a Holiday. You may also set up ACH payments by contacting ChronoTrack Registration Support (firstname.lastname@example.org)
Check Payments Owed
To check your weekly registration total and the payment amount you will receive, you will want to first log into CT Live. Once logged in, navigate to your event, then go to the Reports Tab.
Once in the reports tab, scroll down to the Financial category and click on the report labeled Net Due.
In the report you will want to look at the columns labeled TX Count and Entry Count. The Entry Count is the count of how many people have registered for your event during that week. The TX Count (Transaction Count) is the amount of transactions that have occurred during a given week. The TX Count can be lower than the Entry Count due to multiple athletes registering on one transaction.
Week = Monday 12:00 AM - Sunday 11:59 PM
Week Number (Ex. Week 43) designates the week in the given year (43rd week in the year).
The Entry Count includes athletes that are set as Withdrawn, Disqualified, or Did Not Finish
To check the weekly registration total and payment amount you will receive, you can look in the Net Due column on the far right side of the report. By looking at the Week, Net Due and Type (CREDIT) columns you can see how much your check will be for a given week.
The Net Due number is determined by adding the REG FEE column to CT LIVE FEE column (CT Live fee is NOT included).
Any amount that is denoted with () means that the amount was either refunded, discounted amount, or coupon.